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Returns

Returns
AquaSpa truly cares about our customers! If you are not satisfied with your purchase, you can return it to us for a full refund or store credit within 30 days of the purchase date. Store credits are automatically issued for most orders; refunds are granted at owners discretion.

For a free return shipping label, e-mail help@shopaquaspa.com with your order number and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.

Only the items specified in the original return request and confirmed by AquaSpa will be refunded or issued store credit. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.

Only the retail value plus tax paid by the customer will be refunded at the time of return.

Shipping fees are not eligible for refund.

After your return is received and inspected, your refund or store credit will be processed and a credit will be automatically applied to your original method of payment or to your AquaSpa account. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.

Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Unfortunately, we do not accept returns on international orders and shipments.

Several types of goods are exempt from being returned. Sale items are non-refundable. We also do not return or exchange single use products such as facial masks, eye patches and nose masks. Bundled items such as Mask Packs and Skincare Regimen Packs are also not eligible for individual item return or exchange.


Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@shopaquaspa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@shopaquaspa.com and we will provide a return label free of charge.

Return Shipping
To return your product, you should email help@shopaquaspa.com for a free shipping label.


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